Owning a Right at Home: what actually happens
Year one is the slow part and the FDD says so: offices in months 13-24 averaged about $405,672 in net billings, a quarter of the system average. You lease a small office, clear state licensing, hire a scheduler or care manager, and then sell hours of care one client at a time while recruiting caregivers in a labor market with very high turnover. With a disclosed gross margin near 44% and fixed office costs, a sub-$500K office loses money, so plan on funding 12-24 months of losses beyond the Item 7 range. The owner is the salesperson and the on-call backup throughout.
Illustrative split for a typical unit (industry estimate). The green slice is store cash flow before your loan payment and before paying yourself a salary — not profit.
Mature home care offices sell: revenue is recurring hourly care, existing multi-territory franchisees and outside acquirers buy them, and pricing is typically a multiple of earnings in the 3-5x range (industry estimate, not from the FDD). A 10-year renewable term supports resale. Transfers require franchisor approval and a fee, and an office still in its ramp, below roughly $700K in billings, has little to sell beyond its license and client list.
Patient, well-capitalized operators who value unusually detailed disclosure (revenue plus cost ratios) and will work the business full time for the first three years.
Anyone underwriting the deal on the $1.74M average, or without the reserves to carry an office that bills about $400K in its second year.
The disclosure it's built on
The verdict above is our read of the numbers Right at Home files with regulators — here they are, cited.
The gap between the average ($1.74M) and the median ($1.34M) and the second-year figure ($405,672 average for offices in months 13-24) is the story: this is a slow build, and the published numbers are dominated by long-established offices. The fee stack is also more than the 5% royalty: add a 2% brand marketing fee and a required 1-2% local advertising spend, and 8-9% of billings is committed before you pay a caregiver. Item 19 does disclose a 44% gross margin, so after fees, office payroll near 12% and overhead, the room left for the owner is real but not wide.
Seriously considering Right at Home?
Pressure-test the affordability, then read the full FDD and validate Item 19 (or its absence) with existing franchisees. When we add vetted franchise-consultant and financing partners, they'll be clearly disclosed here and never change our analysis.
Run a rough affordability check →